SilentBox keeps one active plan per account. If you upgrade, the old plan is replaced — you should not stay on two at once. Open Account → Billing portal to see charges, or send a support message with your email and we’ll sort it.

You keep access for 24 hours to download your files. After that, files are removed from your account (we retain a private backup copy for the operator until synced). Fix billing in Account → Billing portal to keep your plan.

Open the Room tab → Manage. Change the name or access code, allow or block signed-in uploads, remove individual photos/videos, and choose whether the room clears when empty or stays until you End it.

Sign in → Account → Billing portal. You can switch plans or cancel there. Storage limits update when Stripe confirms the change.

Try a smaller batch first, keep the tab open, and use a stable connection. Large videos can take a while. If it fails again, tell us the file type and size in a support message.

Timed links expire on the day you chose. Forever drops stay until you delete them (Free includes 3 concurrent forever drops). Downloads are unlimited unless you set a cap. Password-protected drops need the password.

That’s expected. By default rooms stay open until the owner Ends them. Owners can turn on auto-clear when empty in Manage. Guests need the link and access code.

You are. SilentBox hosts files you choose to upload; we don’t control what others share. See Terms, Privacy, and Acceptable use.

Free is 15 GB. Plus / Pro / Pro+ add more. Open Plans to upgrade. Upgrading replaces your current plan so you don’t stack two memberships.